The Difference to Winning and Losing is a Thin Line
When you are operating an e-Commerce company, your life is usually not simple. If you want to experience success, then every small detail matters. Every day you can ask yourself if you made money, or lost money – as there is NO in between. On a daily basis, you either gain, or lose. When the economy is booming and the fish don’t ever seem to stop biting, it can be easy to overlook the areas where your company is either losing market share, or just plain losing out on money. While some of this can be attributed to factors outside of your control, there are many aspects of your business that you can control. We have useful experience and expertise in the following areas:
- Fraud Detection and Management – Chargeback insurance is expensive and unnecessary when understand how to properly validate orders. This is of special importance as it pertains to higher ticket items.
- Chargeback Rebuttal Management – Chargebacks can be both financially devastating and frustrating. Same applies when it comes time to make an effective rebuttal. Due to our operating procedures, we have received very few chargebacks in our e-Commerce business, and since 2017, we have only lost 3 chargebacks. When you use the method that we can devised, you may wish to get used to winning when the unthinkable (chargebacks) occur.
- Product Presentation – How you present your products matters. With carefully curated copy, images and videos you can gain an edge over those who do not understand how this works.
- PPC Management – With an e-Commerce store, on a daily basis you are either making or losing money. PPC is one of the EASIEST ways to LOSE MONEY hand over fist when you are not properly set up. Pro Tip: The reps you speak with that work as account managers for the major PPC companies are wonderful at suggesting how you can spend more money, but aren’t so useful when it comes to helping you get an edge. This is an area where we shine.
- Contractors, Employees and Training – Without a simple, cost effective and efficient way to train those who are answering your phones or providing service to your customers and potential customers, you end up losing out on sales, retention and if course income. While there is no easy path, there are high profit, low energy expenditure ways to accomplish continuity in this area of your business.
- Organization and Flow- Knowing where to find when you need, when you need it without a bunch of stress is worth its weight in gold all by itself.
- Training Manuals for the Optimal Customer Experience – Once the customer makes a purchase, your journey with that customer is just beginning. If you value your peace and peace of mind, then having a series of systems in place to manage every aspect of customer relations is both time and energy saving, and at the end of the day can make you happier to be in business.
Our Process and Pricing
If you are seeking a bargain basement price for consulting services, we not the company for you. On the other hand, if you are seeking a comprehensive, no-stone-is-unturned approach, we can likely help. The first step, if you are wishing to streamline your medical products e-Commerce business is to reach out to us by phone, or by using the contact form on this page and let us know what you are seeking. If we believe you are a good match, we can schedule a one hour deep-dive consultation to discover what areas you can benefit from most, then we can formulate a game plan for implementation. There are various degrees that we can become involved, but ultimately we go at the pace you are most comfortable with. The initial consultation is $500. We will sign a NDA (Non-Disclosure Agreement) if you choose to hire us to help your business survive and thrive.